Privacy Policy
How we collect, use, protect and share your information — last updated 19 July 2026.
Who we are
TAG Financial Group is a trading name of Transact Holdings 1 Pty. Ltd. (ABN 86675200325), holder of Australian Credit Licence 405647 ("TAG", "we", "us"). We are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, in relation to credit information, Part IIIA of the Privacy Act and the Privacy (Credit Reporting) Code.
This policy explains how we collect, hold, use and disclose your personal information, including credit-related information, and how you can access or correct it or make a complaint. Last updated: 19 July 2026.
What we collect
To provide credit assistance we collect: identity details (name, date of birth, ID documents), contact details, financial information (income, expenses, assets, liabilities, bank statements), employment details, and information about your objectives for the loan.
Credit-related information we may collect includes your credit history, repayment history, credit scores and reports from credit reporting bodies, and information about your current and past credit arrangements.
Our website also collects limited technical data (device, pages visited, analytics identifiers) through cookies and similar technologies, subject to your consent choices in our cookie banner. You can decline non-essential cookies without affecting our services.
Our contact form is protected by Google reCAPTCHA. reCAPTCHA collects hardware and software information (device data, browser data, IP address) and sends it to Google for analysis, to distinguish real submissions from automated ones. Use of reCAPTCHA is subject to Google's Privacy Policy (policies.google.com/privacy) and Terms of Service (policies.google.com/terms). reCAPTCHA is classified as essential (security) and loads regardless of your cookie-banner selection.
How we collect it
Mostly directly from you — through our website forms, phone calls, meetings and documents you provide. With your consent, we may also collect information from credit reporting bodies, your employer or accountant (to verify income), lenders you hold products with, and identity-verification services.
Why we collect it (purposes)
We collect and use your information to: assess your finance needs and objectives; determine what you can borrow; compare and recommend loan products consistent with our Best Interests Duty; prepare and submit applications to lenders on your behalf; manage settlement and our ongoing service relationship (including rate monitoring you've requested); comply with our legal obligations (including under the National Consumer Credit Protection Act and anti-money-laundering laws); and, only where you've opted in, send you relevant updates and offers. You can opt out of marketing at any time via the unsubscribe link or by contacting us.
Who we disclose it to
To do our job we disclose relevant information to: lenders and insurers on our panel (to obtain quotes and process applications); our aggregator (the licensing/compliance platform brokers operate through); credit reporting bodies; valuers, conveyancers and settlement agents involved in your transaction; identity-verification and fraud-prevention services; our professional advisers; and IT providers who host our systems (such as our customer-relationship platform), under confidentiality obligations.
Some IT providers may store data on servers located overseas. Where that occurs we take reasonable steps to ensure your information is handled consistently with the APPs.
We never sell your personal information.
Credit reporting
When arranging credit we may collect information from and disclose information to credit reporting bodies (CRBs). The CRBs we or our lenders commonly deal with include Equifax (equifax.com.au), illion (illion.com.au) and Experian (experian.com.au). Each CRB has its own policy about how it manages credit information, available on its website, including your rights to access your report, request corrections, ask not to be pre-screened for credit offers, and place a ban period if you believe you've been a victim of fraud.
How we protect it
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure — including encrypted transmission, access controls limiting information to staff who need it, secure document handling, and destruction or de-identification of information we no longer need and aren't required to retain.
Access and correction
You may request access to the personal information we hold about you, and ask us to correct anything inaccurate, out of date or incomplete, by contacting us using the details below. We'll respond within a reasonable time (usually 30 days). There's no charge to make a request; if access involves significant retrieval work we may charge a reasonable administration fee, which we'll tell you about first. If we refuse access or correction we'll explain why in writing and how to complain about that decision.
Complaints
If you believe we've mishandled your personal information, contact us first — our internal process acknowledges complaints within one business day and aims to resolve them within 30 days (see our Complaints page for the full process).
If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC): oaic.gov.au, 1300 363 992, GPO Box 5288 Sydney NSW 2001. For credit-related complaints you may also contact the Australian Financial Complaints Authority (AFCA): afca.org.au, 1800 931 678.
Contact us
Privacy Officer, TAG Financial Group, Ground Floor, 1 Cambridge Street, West Leederville WA 6007. Phone: (08) 9367 1227. Email: admin@taggroup.com.au.
We may update this policy from time to time; the current version, with its last-updated date, is always available on this page.