Complaints & Dispute Resolution
If something’s not right, we want to know — and we’re committed to fixing it quickly and fairly.
Step 1 — Tell us
Contact us any way that suits you and tell us what’s gone wrong:
- Phone: (08) 9367 1227
- Email: admin@taggroup.com.au
- Mail: Complaints Officer, TAG Financial Group, Ground Floor, 1 Cambridge Street, West Leederville WA 6007
Step 2 — What we’ll do
We’ll acknowledge your complaint within one business day, look into it properly, and give you our response as soon as possible — and no later than 30 calendar days. If your complaint is complex and takes longer, we’ll explain why and keep you updated. Making a complaint costs you nothing and will never affect how we treat you.
Step 3 — If you’re not satisfied: AFCA
If we can’t resolve your complaint to your satisfaction, you can take it to the Australian Financial Complaints Authority (AFCA). AFCA provides a fair and independent complaint-resolution service that is free to consumers. TAG Financial Group is a member of AFCA (membership number 108612).
- Website: www.afca.org.au
- Phone: 1800 931 678 (free call)
- Email: info@afca.org.au
- Mail: GPO Box 3, Melbourne VIC 3001
Transact Holdings 1 Pty. Ltd. (ABN 86 675 200 325), trading as TAG Financial Group. Australian Credit Licence 405647.